My package says it is delivered but I didn’t receive it what do I do?

Don’t panic! Relax and take a breath.

Your first plan of attack is to check with your neighbours, building managers, and other folks in the vicinity to see if they may have picked up the package. If the shipping address that you provided is accurate and you’re not able to hunt down the package, you should first try talking to your local post office to see if they might have it.

Sometimes packages accidentally get marked as “Delivered” up to 36 hours before the actual delivery even though they are waiting at the post office.

If you still can’t track down the package, you will need to file a missing package claim and work with your post office on locating your package.

We do not provide refunds or replacements due to lost deliveries by the post office.